Got questions?
Whether you’re arranging care for a loved one, managing a facility, or need private nursing support — we’re here to make the process easy and stress-free. Below are some of the most commonly asked questions.
For Home Care Clients & Families
What services do you provide at home?
We offer personal care, respite care, domestic assistance, transport, escorted shopping, companionship, and nursing support (RNs/ENs if needed).
Can I choose the same carer each time?
Yes! We do our best to provide consistent carers so your loved one can build trust and feel comfortable.
Are your carers trained and background-checked?
Absolutely. All our carers are qualified, experienced, and have completed police checks, reference checks, and work rights verification.
What hours do you provide care?
We offer care during the day, evenings, overnight, and even weekends — depending on your needs.
Do you provide care through Home Care Packages?
Yes, we work with home care providers and case managers to deliver care that aligns with government-funded packages.
How quickly can care start?
We can often start within 24–48 hours. For urgent cases, we do our best to respond on the same day.
For Aged Care Facilities & Hospitals
What types of staff can you provide?
We supply Registered Nurses (RNs), Enrolled Nurses (ENs), AINs/PCAs, and support staff for aged care homes, hospitals, and home care services.
How quickly can you fill a shift?
Many shifts can be filled within hours. We’re available 24/7 to respond to urgent staffing needs.
Are your staff compliant and insured?
Yes. Every staff member is verified, holds current qualifications, and we maintain full insurance, including professional indemnity and work cover.
Can we get regular staff for ongoing shifts?
Yes. We offer both casual relief staff and ongoing roster solutions based on your requirements.
Do you cover regional areas?
We primarily serve metro Melbourne but can assist in nearby regional areas upon request.
For Individuals Needing Private Care
Can I book a nurse or carer privately for my parents or loved one?
Yes. We provide private home care support, including nurses and carers, even if you’re not part of a government-funded package.
How do I get started with private care?
Just call us or fill in our contact form. We’ll chat with you to understand your needs and suggest the best care options.
Is there a minimum number of hours I need to book?
We offer flexible bookings. Most services start at 2–3 hour blocks, but we can tailor it to suit your needs.
Can I stop or pause services anytime?
Yes. There’s no lock-in contract. We just ask for reasonable notice to adjust the schedule.